BarcelonaJoin our Movement and Champion Restaurant Culture
At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants.
Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.
Proud to be building a diverse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive.
If you're passionate about food, technology, and making a real impact, your seat at the table is ready.
Discover life at TheForkAnswer B2C and B2B customer requests via phone, email, and chatListen carefully and understand each customer's needsFind the best solution, provide clear and accurate information, and ensure a positive customer experienceHandle questions, issues, and complaints with professionalism and empathyFollow up on customer requests when neededWork independently while knowing when to ask for supportCollaborate with other teams when additional support is requiredWho you are: Based in BarcelonaC2 level of Italian and fluent in English.
Speaking more languages is always welcome
A high level of communication skillsCare about customer needs and always try to make their experience unique and satisfactoryKnowledge in CRM toolsExperienced in a customer support environmentYou Must Meet These Critical Qualifications Based in BarcelonaC2 level of Italian and fluent in English.
Speaking more languages is always welcome




A high level of communication skillsCare about customer needs and always try to make their experience unique and satisfactoryKnowledge in CRM toolsExperienced in a customer support environmentYou are someone who: Loves helping people and genuinely cares about the customer experienceIs friendly, positive, and empatheticHas excellent communication skills, both written and verbalIs autonomous, proactive, and solution-oriented, and brings a "can-do" attitude and always looks for a solutionCan stay calm and professional when dealing with challenging situationsIs comfortable managing several requests and prioritiesPays attention to detail and is a team player who can also work independentlyWhat

we offer
you: Versátil working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)Competitive fixed salary and bonusLunch vouchers available for each working day (because yes, we like to try our best restaurants)International teams and a multicultural environment spanning 10 offices across EuropeHighly inclusive working environmentLifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etcContinuous learning and development programsFree access to the Calm app to help you build resilience wherever you are in your mental health journeyDedicated parental leave and caregiver leave policies (12 weeks fully paid)A program dedicated to helping you have the best work/life balanceHealth insurance fully covered by the companyLife & Disability Insurance at no cost to the employeeAmazing offices with dining, a coffee point on each floor, and leisure areaAll hiring happens through our careers site and official email.
We do not text or ask for

📌 Customer Care Specialist (Barcelona)
🏢 Thefork
📍 Barcelona