Glovo Group in Spain seeks a leader to own the post-delivery experience, from the first complaint to resolution, shaping how it works across all markets.
Over the next * months you will collaborate with the central service team to roll out an AI agent on real post-delivery cases and tackle the toughest challenges where customer satisfaction and profitability intersect.
You will help shape the evolving post-delivery organization, lead a growing team, and partner with Finance, Product and
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📌 Post-Delivery Experience Lead, Ai (Barcelona)
🏢 Glovo Group
📍 Barcelona
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