Position Overview
As an M1 manager, you will own team lead responsibilities as well as manage a team of 8-10 direct reports.
You will oversee the Client Services Specialist team, a vital part of Autodesk's support, ensuring customers' and partners' requests are actioned with care and understanding.
Depending on business needs, you will be the regional manager of designated sales regions.
You will provide day-to-day team support, mentoring, and fostering team success.
Reporting to the EMEA GEO Client Services Manager, you will be attached to our Barcelona or Dublin office, with a hybrid-remote work policy.
Client Services Team Manager (M1)
Position Overview
As an M1 manager, you will own team lead responsibilities as well as manage a team of 8-10 direct reports.
You will oversee the Client Services Specialist team, a vital part of Autodesk's support, ensuring customers' and partners' requests are actioned with care and understanding.
Depending on business needs, you will be the regional manager of designated sales regions.
You will provide day-to-day team support, mentoring, and fostering team success.
Reporting to the EMEA GEO Client Services Manager, you will be attached to our Barcelona or Dublin office, with a hybrid-remote work policy.
Work Schedule: Monday to Friday, TBD
Responsibilities
Execute regular one-to-ones, team huddles, and monthly/quarterly team meetings with your direct reports
Performance management of direct reports including calibration and addressing performance issues with coaching and performance improvement plans
Drive best-case hygiene and case management for the team
Grow relationships with management and collaborate as one team, including vendors in India
Support Sales regional support, including EOQ, escalation,



DRB approval, etc.
Manage escalations from internal/external stakeholders
Communicate with your team, management, senior stakeholders, directors, customers, and partners
Collaborate with our EMEA & Global Team managers, and managers, sharing feedback and driving improvements in communication, KPIs, and case management
Deliver difficult messages effectively
Be the point of contact for any projects assigned by management, with full accountability for driving and measuring ROI
Exemplify our Autodesk values
Lead engagement within your team and across our EMEA teams
Cover for another Team Manager or managers as necessary and agreed upon
Support the business for EOQ and provide constructive input into the plan
Be a voice in CS Management team, sharing ideas or challenges seen by the wider CS team
Ensure high partner satisfaction by responding to escalations promptly and identifying trends for efficiency
Analyze key metrics and initiate action plans for resource optimization
Establish scalable partnerships to provide global solutions
Maintain good working relationships and communications with team members, vendors, and external partners
Complete all month-end and quarter-end activities flawlessly
Appreciate diverse cultures and help us create greater synergies and innovations within our organization




Champion Autodesk's initiatives and inspire others towards its goals
Identify opportunities to improve procedures and policies and collaborate on best practices
Advocate for change and liaise with management on change communication
Speak your mind and contribute ideas
Work with the management to build employee engagement plans and drive employee engagement
Minimum Qualifications
Fluent in English & other European Language (German, Spanish, French, Italian)
Initiative to identify trends and lead corrective/preventative actions
Digital fluency, using social media for communication
Desire to grow within the company, aiming for future managerial positions
Service-oriented mindset with a focus on customer experience
To meet customer service performance measures
Influence to engage others towards shared goals
Flexibility to work in different general time zones
Clear IDP and commitment to building and growing your career
Other Qualifications
Degree in Business, Supply Chain, Logistics Management, or equivalent
Minimum 5 years of customer service experience
Work experience in SAP sales order management, Siebel, and Salesforce.com preferred.
Learn More
About Autodesk
Welcome to Autodesk
Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it's at the core of everything we do.
Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and

📌 Client Services Team Manager (Barcelona)
🏢 Autodesk
📍 Barcelona