About Valeria Valeria is building the future of HR and payroll in Spain. We're an AI-native platform that automates contracts, payroll, and compliance for companies with high employee turnover (hospitality, delivery, events, agriculture). We're rethinking how an entire industry works—moving from manual, error-prone processes to intelligent automation. We're a fast-growing startup backed by top investors, disrupting a €5B+ industry that's still stuck in spreadsheets and legacy software.

The Role

We're looking for an Operations Lead who's obsessed with building systems that scale.

What You'll Do Build Automation & Scale Operations Automate everything possible: customer notifications, ticket routing, report generation, workflow triggers Map the full customer journey and eliminate every manual touchpoint that shouldn't exist Build operational dashboards (Metabase/Looker) with the metrics that matter: CSAT, NPS, time-to-resolution, churn signals Design early warning systems for at-risk clients and SLA breaches Own the automation roadmap: quick wins for Q2-Q3, structural projects for H2 Own Onboarding End-to-End Full responsibility from contract signature to successful go-live Define standard timelines and success criteria by customer segment Build segment-specific playbooks and self-service onboarding for small customers Track every onboarding in real-time with health scores and proactive escalation Measure obsessively: time-to-first-payroll, implementation success rate, early CSAT Be the Voice of the Customer to Product Systematize feedback: categorize tickets, analyze patterns,



run structured customer interviews Translate pain points into product requirements with detailed user stories and acceptance criteria Deliver weekly Voice of Customer insights to Product & Engineering Oversee the CS Team Coordinate a team of 4, ensuring workload balance and SLA coverage Build playbooks and escalation processes for complex cases Create dashboards that give real-time visibility into team performance Who You Are Must-haves: You can read basic code, understand APIs, build automations (Zapier, Make, n8n, or similar) Systems thinker: You see patterns, design workflows, and document processes obsessively Data?driven: You build dashboards, track metrics, and make decisions based on evidence Startup hustle: growth environments where things break and you fix them Fluent Spanish + strong English (our customers are Spanish, our team is international) Experience with labor law, HR tech, or compliance?heavy products SQL skills or BI tool experience (Metabase, Looker, Tableau) You've built CS operations from scratch or scaled them 3?5x Background in consulting, project management, or process improvement You've worked closely with engineering teams on product development You'll thrive if: You get energized by building systems that make teams 10x more efficient You love the challenge of turning messy operations into elegant automation You're equally comfortable in spreadsheets, CRM tools, and technical documentation You can context?50,000 - €60,000 gross salary + equity Free lunch when you're at the office (thanks to Nora) Versátil remuneration with Coverflex Flexibility : Hybrid setup (HQ in Barcelona), 60 days/year remote work from anywhere, unlimited PTO Mission?Transform how payroll and HR are done in Spain—solve real problems for real businesses and their employees Founding team impact : Timing : We're past the "idea stage" with real customers and revenue, but early enough that you'll define how we scale Market opportunity : €

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