OverviewAs CPCC Team Manager, you will lead a shift-based CPCC team within Customer Protection Operations to ensure robust customer protection and compliant service.

You'll drive daily performance, coaching and development, and handle complex cases with escalation guidance.

You'll collaborate with QA, Training and cross-functional partners to maintain auditable, compliant interactions and smooth handovers.

This role offers visible leadership in a 24/7 operation and a chance to shape how we protect customers at scale.

Compensaciones / Beneficiosregular bonus pension

25 days annual leave wellbeing and development days life assurance private healthcare and wellbeing support

ResponsabilidadesLead and inspire the CPCC team to deliver high-quality customer protection and service

Own shift performance and operational coverage to meet 24/7 requirements

Guide process improvements to stay compliant and efficient, leveraging technology





Coach and develop team members with regular feedback and learning planning

Act as escalation point for complex or high-risk customer cases and ensure clear guidance

Coordinate handovers across teams and shifts and work with QA/Training and other partners

Requisitos principalesProven people leadership experience in customer service, customer protection, compliance or similar

1+ years of experience managing complex cases and escalations with decision-making authority

Coaching and people-development skills with ability to motivate and develop colleagues

Performance-focused mindset using operational metrics and quality insights to drive improvement coaching collaboration decision-making operational measures and quality insights

AHT and service level monitoring shift management in a 24/7 environment

📌 Cpcc Team Manager - Entain (Campo)
🏢 Entain
📍 Campo