- Provide customer support to Dutch-speaking customers via phone, email and live chat - Handle customer questions, orders and product-related enquiries - Resolve complex customer cases and identify practical solutions - Coordinate with internal teams and external suppliers when required - Manage customer cases across multiple channels while maintaining high service and quality standards - Identify root causes of recurring customer issues and contribute to process improvements - Maintain accurate customer and case information within the relevant systems - Meet daily productivity, quality and customer satisfaction KPIs - Participate in team meetings, 1:1s, workshops and improvement projects REQUIREMENTS:
- Native or near-native Dutch and fluent English - A third language is an advantage - Minimum 1 year of experience in a fast-paced customer-facing role - Strong communication and interpersonal skills - Natural problem-solving ability and a proactive approach - Ability to remain calm and effective under pressure - Comfortable working with KPIs, multiple channels and systems - Already based in or near Valencia, Spain - Eligible to work in Spain / EU work eligibility (no visa sponsorship) - Available to start as soon as possible - Working hours: Monday to Friday, 09:00 to 17:30 BENEFITS:
- Daily breakfast and lunch provided at the office - Twice-weekly bootcamp in the park - Annual AI learning budget - Internal mentorship, development opportunities and personal development workshops - Comprehensive onboarding programme - Support with Spanish bureaucracy and NIE process - Employee discount, referral bonus and paid volunteering time - 1 month of accommodation if relocating - And much more!