You'll manage churn risk as the primary CS contact, and lead executive conversations with C-level stakeholders to align on strategic objectives. You will work cross-functionally to ensure product and service deliverables meet customer value drivers, contributing to ARR growth and long-term partnerships. Compensaciones / Beneficios • Be the primary voice of the customer and translate insights into action across Product, Ru****D, Support and Sales • Drive customer value realization and maximize the value of Unit4 investment • Increase product adoption and maturity through success planning and value-added engagements • Identify and drive new sales opportunities (upsell/cross-sell) with qualified leads • Proactively manage churn risk and own retention within the region • Develop and maintain success plans aligned to customers' objectives and milestones • Lead executive business reviews and strategic conversations with C-level stakeholders • Communicate customer goals, challenges,
and value drivers across internal teams Responsabilidades • Passion for building strong customer relationships that drive ARR retention and expansion • Ability to translate customer goals into actionable success plans and track value realization • Adaptable, curious, accountable, and collaborative across diverse stakeholders • Excellent communication and relationship management; fluent in English and Dutch • Experience in retention and churn management for cloud software • Proven ability to drive adoption of customer programs (e.g., able to influence and build trust • Experience in customer-facing roles focused on value and outcomes in cloud software • Technical literacy with customer engagement technologies and trends • Nice-to-have: experience in ERP, HCM, or financial planning software • Willingness to travel up to 20% Requisitos principales • remote working opportunities • Flexible Leave Paid Time Off • Integral Wellbeing Days • culture built on trust and accountability • growth opportunities and mentorship • inclusive, safe working environment