About The Role

Join an international customer support team in Barcelona and help travellers from around the world have a smooth experience. As an Icelandic-speaking advisor, you will understand what customers need and act as the link between international travellers and accommodation partners worldwide, always keeping service quality high.

What You'll Be Doing

- Identify and understand customer needs, listening carefully and responding clearly

- Mediate between travellers and accommodation partners around the world

- Clarify questions about services, payments and technical requirements by email and phone

- Give accurate information and follow established processes

What You Bring

- Icelandic at C2 / native level and advanced English

- Excellent written and spoken communication and interpersonal skills

- Comfortable with Office 365, CRM databases and internal platforms
- A solution-driven, problem-solving mindset
- A positive, motivated attitude for handling tricky customer situations
- A goal-oriented approach and openness to changing priorities and processes

- Familiarity with online accommodation platforms





- Customer service or contact center experience is valued

Nice to Have

- Process improvement, collaboration, emotional intelligence, open-mindedness, critical thinking, solution orientation and an entrepreneurial mindset

Schedule & Location

- 38.5 hours per week, Monday to Sunday, within the 09:00-20:00 shift window

- Modern office in Barcelona, Spain, well connected by public transport

Compensation & Benefits

- Salary of €22,249 gross per year

- Temporary contract

- 27 working days of holiday per year

- 3 weeks of initial training and continued personal coaching

- Wellbeing program with Spanish lessons, quizzes with prizes and free group activities (running, beach volleyball, roller skating and more)

- Free private health insurance once you move to a permanent contract (if you wish)

- Adaptable compensation options after the probation period
- A multicultural, international team with real opportunities to learn and grow

Apply:

Send your CV in English to [email protected]

📌 Customer Support Advisor (Icelandic-Speaking)| Barcelona, Spain -
🏢 Lingo-nova
📍 Barcelona