JOB SUMMARY: Welcomes and registers guests, establishes credit, directs guests.

relays messages, answers questions and contributes to the overall experience.SHIFTS:1st and 2nd shift necessaryFRONT DESK DUTIES:

- Welcomes guest by greeting, answering questions, responding to requests.
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
- Conveys information to guest by receiving/transmitting messages, mail, packages, etc.
- Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.
- Maintains records by entering room and guest account data.
- Makes hotel and other reservations by checking availability and confirming requirements.




- Uses customer-oriented telephone etiquette to get information.

Greets callers, establishes rapport and projects professional tone.

- Performs all other duties as assigned by managementQUALIFICATIONS:·
- Advance cashiering skills· 1-2 years experience as a Front Desk Agent preferred·
- Must possess strong organizational skill.

·

- Ability to multitask·
- Ability to cope with stress, showing self-control during extreme situations·
- PHYSICAL REQUIREMENTS:·
- Lift up to ten (10) pounds, unassisted·
- Sit and/or stand for long periods.Job Types: Full-time, Internship, ContractWork Location: In person

📌 Front Desk Agent (Madrid)
🏢 Golden Mile Hotels
📍 Madrid