About the Role
Join an international customer support team in Barcelona and help travellers from around the world have a smooth experience. As an Icelandic-speaking advisor, you will understand what customers need and act as the link between international travellers and accommodation partners worldwide, always keeping service quality high. What You'll Be Doing
* Identify and understand customer needs, listening carefully and responding clearly
* Mediate between travellers and accommodation partners around the world
* Clarify questions about services, payments and technical requirements by email and phone
* Give accurate information and follow established processes What You Bring
* Icelandic at C2 / native level and advanced English
* Excellent written and spoken communication and interpersonal skills
* Comfortable with Office 365, CRM databases and internal platforms
* A solution-driven, problem-solving mindset
* A positive, motivated attitude for handling tricky customer situations
* A goal-oriented approach and openness to changing priorities and processes
* Familiarity with online accommodation platforms




* Customer service or contact center experience is valued Nice to Have
* Process improvement, collaboration, emotional intelligence, open-mindedness, critical thinking, solution orientation and an entrepreneurial mindset Schedule & Location
* 38.5 hours per week, Monday to Sunday, within the 09:00-20:00 shift window
* Modern office in Barcelona, Spain, well connected by public transport Compensation & Benefits
* Salary of €22,249 gross per year
* Temporary contract
* 27 working days of holiday per year
* 3 weeks of initial training and continued personal coaching
* Wellbeing program with Spanish lessons, quizzes with prizes and free group activities (running, beach volleyball, roller skating and more)
* Free private health insurance once you move to a permanent contract (if you wish)
* Versátil compensation options after the probation period
* A multicultural, international team with real opportunities to learn and grow #J-18808-Ljbffr

📌 Icelandic-Speaking Customer Support Advisor (Cataluña)
🏢 Lingo-nova
📍 Cataluña