Glovo Group in Spain seeks a senior forecasting lead to shape how we forecast and staff outsourced customer support hubs, aiming for optimal coverage and cost efficiency.
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You will advance from hub-by-hub to country-centric and general forecasting, forecast AI-driven changes, and collaborate with hubs, Service Delivery and process owners to drive savings.
This role combines data skills xqbhyrx with strong stakeholder management to deliver measurable improvements and ensure the right agents at the right
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📌 Global Workforce Forecasting & AI Savings Lead (Barcelona)
🏢 Glovo Group
📍 Barcelona
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