Statement of Purpose No espere a enviar su solicitud después de leer esta descripción; se espera un gran volumen de candidaturas para esta posibilidad. Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is "work direction." Accountabilities Supervision
* 1. Supervises open and close activities during non-service hours.
* 2. Provides "work direction" to crew members.
* 3. Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate. Q.
S.
C. Standards
* 1. Monitors product quality and takes corrective action where necessary.
* 2. Follows store cleaning plan.
* 3. Monitors positional and service line organization.
* 4. Monitors service times and determines efficiency.
* 5. Exhibits positive customer service attitude at all times. Controls
* 1. Follows flowcharts, prep projections and "build-to" charts.
* 2. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
* 3. Follows store plans as set by the unit manager.
* 4. Controls food cost by minimizing waste.



Training and Performance Management
* 1. Assists in training and cross-training of positional skills, as directed by the unit manager. Policies and Procedures
* 1. Follows all procedures in the Operational Procedures Manual.
* 2. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
* 3. Adheres to cash control and banking policies, knows register procedures.
* 4. Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
* 5. Ensures dress policy is followed at all times.
* 6. Follows all maintenance procedures and Preventative Maintenance Schedule duties. Employee Relations
* 1. Uses consistent and appropriate practices in carrying out supervision and "work direction" accountabilities.
* 2. Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required. Employment Standards Knowledge
* 1. Thorough knowledge of Wendy's Operational Procedures and Standards. Education
* 1. High School graduate or equivalent educational certificate. xcskxlj Experience
* 1. At least 1 year of experience in the restaurant industry. Age Requirement
* 1. Must be at least 18 years of age.

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