Main ResponsibilitiesProvides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops/Tablets. iPhone setup &

• IOS troubleshooting.Engages in research and in-depth troubleshooting to resolve technical issues.Consults with specialized technical staff when necessary.Liaise and Support with other IT teams were necessary:



Network/Infrastructure Records customer and problem information in PCI's ITSM Solution.Resolves Incidents and Service Requests and escalates complex and/or high priority problems to the appropriate support groups for resolution.Procurement of, but not limited to: Specific Qualificationsundefined 5 GCSEs or equivalent to include English &

• Maths or equivalent.Degree or equivalent gained in the field of IT/technology.iPhone setup &

• IOS troubleshooting Good numeracy & literacy skills.Good presentation skills & the ability to provide effective training to others.Intermediate IT skills

• Microsoft Operating Systems & software packages.The ability to speak English.At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience.

📌 It Helpdesk Specialist (León)
🏢 PCI TRGR Penn Pharmaceutical Services
📍 León