Experteer Overview As IT Service Owner in Madrid, you will own the operational health and performance of a business-critical Java/Jakarta EE ecosystem.

You'll coordinate with stakeholders, development and infrastructure teams, and external providers to ensure reliable operations, timely incidents resolution, and smooth releases.

You'll drive continuous service improvement and a proactive, risk-aware operational mindset.

This role offers an opportunity to shape critical banking applications within a integral wealth-management context.

Compensaciones / Beneficios • Own operational performance, availability, stability, and continuous improvement of the application landscape • Manage major incidents, problem management, RCA, and service restoration • Serve as primary contact for business stakeholders on service health and risks • Coordinate L3 support and collaborate with development on complex investigations • Monitor applications, interfaces, jobs, and integrations for day-to-day reliability • Lead troubleshooting across upstream/downstream systems and external dependencies • Coordinate deployments, configuration changes, and production releases using delivery processes • Coordinate Disaster Recovery exercises, security tests,



and production readiness reviews • Support database refresh, data anonymization, and non-production environment management • Drive service improvements via monitoring, trend analysis, automation, and best practices Responsabilidades • Proven experience in IT Service Owner, Application Manager, Application Support Lead, or Service Management • Strong understanding of Java/Jakarta EE platforms, application servers, and Oracle databases • Experience managing incident, problem, and change management in complex environments • Hands-on monitoring experience with tools like Splunk, Tivoli Monitoring, or similar • Experience coordinating application releases, deployments, and environment management • Strong troubleshooting and analytical skills across application, integration, database, and infrastructure layers • Effective stakeholder management and clear communication with technical and business audiences • Experience coordinating cross-functional teams during incidents and critical production activities • Strong organizational skills to prioritize multiple operational activities • Understanding of ITIL principles and service management best practices Requisitos principales •

📌 It Service Owner - 100% (F/M/D) (Madrid)
🏢 Julius Bär
📍 Madrid