The Cigna Group is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues work through Cigna Healthcare and Evernorth Health Services to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.

The Cigna

Group is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues work through Cigna Healthcare and Evernorth Health Services to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.

Cigna, a leading global health insurer, is experiencing an exciting period. We are looking to recruit an experienced IT Service Desk Analyst in Madrid. Reporting to the Service Desk Team leader, you will provide operational support and account administration to the IT Service Desk team.

You will work about full-time from the Cigna Madrid office. Provide technical support to onsite and remote users. Manage/monitor IT Service Desk Incidents and Service Request via ServiceNow. Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.

Escalate any issues/ outages to the IT Service Desk Team leader. Fluent in Spanish and English,



with verbal and written communication proficiency. Two years of experience within an IT support team Experience with Microsoft O365 Windows 11 support and build experience.

Citrix

Support SCCM Networking & patching ITIL Foundation certified.

Experience with Service Now. A positive 'can-do' attitude with a strong commitment to customer support. You will get to work with a global, truly innovative and flexible Technology division growing rapidly due to continued success and massive transformation.

We are constantly investing in, improving and innovating our general technology stack. You will be offered the opportunity to progress your knowledge and skills through internal and external training, take secondment to other teams/projects and much more.

About Cigna Healthcare Cigna

Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

📌 It - Technical Customer Support Analyst - Cigna Healthcare (Madrid)
🏢 Cigna Healthcare
📍 Madrid