* As a RAM, you'll own a book of accounts across European markets
* This isn't a passive renewal role
* We want someone who treats their portfolio like a sales territory: proactively growing wallet share, spotting upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter
* This role looks after customers for their first 90 days after activation (first subscription paid)
* Your main objective is to drive quick, thorough product adoption, with a focus on revenue and turning new customers into High Value Clients (HVCs)
* Day to day, you'll explore clients' businesses and needs in depth, then position our products to address the opportunities you uncover
* You'll be measured on what matters: expansion revenue, ARPA growth and voluntary churn
* If you're the type who reads their book every Monday morning and spots the opportunity before the client asks, this is your seat
* Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth from it
* Prioritise well: not all clients deliver the same value, so qualify quickly and accurately, then prioritise accordingly
* Proactively engage your book through outreach and check-ins, rather than just reacting to inbound requests
* Identify and execute upsell and cross-sell opportunities across Finom's product suite (plans, card spend, invoicing, credit)
* Build genuine relationships with decision-makers and be the person they call when something needs sorting
* Use account data,



usage signals and portfolio trends to inform your outreach priorities and commercial conversations. xcskxlj Gut feel is a start, but data is what makes it repeatable
* Monitor account health signals and step in early on at-risk accounts before churn becomes likely
* Maintain a clean pipeline and activity tracking in Salesforce – no black holes
* Use Modjo, our AI call intelligence tool, to sharpen your performance and share learnings with the team
* Work closely with onboarding, product and support to make sure clients get what was promised Comfortable in a fast-moving scale-up where the playbook is still being written in placesLanguages: fluent English, plus German at Native LevelConfident communicator: you can run a QBR, push back when needed and Escalate the right thingsCommercially sharp: you think in terms of revenue per account, expansion potential and portfolio mix, not just satisfaction scoresHungry: you want to win, and you push for results without being chasedData-driven: you use data to make decisions, whether that's spotting a usage drop before it becomes a churn risk or finding the right moment for a plan-upgrade conversationAt least 2 years of account management experience in fintech or B2B SaaSProficient in Salesforce, Google Workspace and Slack. Experience with Modjo or a similar call tool is a bonusAt least 1 year of outbound or business development

experience:
you know how to open a conversation and create urgency without being pushy

📌 Ramp-up Account Manager (Madrid)
🏢 Confidential
📍 Madrid