About the opportunity As part of the Banking Operations group, you will join a motivated Claims team focused primarily on the support of our key markets, Italy and Spain. As a Specialist on the Italian/Spanish market, you will learn the fundamental concepts, best practices, and procedures of our team. ¿Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación. In this role, you will (be):
* Execute business processes on behalf of the customers, dealing with enquiries and orders, while developing a broad knowledge within your area.
* Support activities linked to defined processes within Banking Operations, including regulatory requirements and risk controls, and support incoming legal requests.
* Collaborate closely with internal stakeholders to ensure cases are handled efficiently, coordinate with other operational teams, and improve the quality of services delivered to our customers.
* Assist in handling communications with external partners, and assist them in the day-to-day by providing answers and support.
* Maintain internal documentation, ensuring it is up to date in order to stay compliant and minimise risk of audit findings.
* Handle insolvency and edge cases, developing a strong understanding of the legal implications and compliance the bank is subjected to.
* Contribute to improving processes with a strong customer focus, and support operational teams with the analysis of incidents.
* Provide feedback and opportunities to teams in order to streamline processes and standardize workflows. What you need to be successful in:
* Initial experience or a strong interest in banking operations, legal, or regulatory topics.
* A structured way of working, with excellent organizational skills, and the ability to learn best practices and manage operational requests.




* You bring a completed bank apprenticeship, or a university degree in Finance, Economics, Business Management, Mathematics, law, or a related field.
* You have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.
* Demonstrate a data analytics mindset to properly understand the data provided to you, and the ability to independently leverage data for prioritisation and decision making (SQL experience is a plus).
* Fluent Italian and Spanish, as well as English (written and spoken) are required. Any other European language is a bonus.
* A collaborative mindset combined with a customer oriented focus, and confidence while communicating with stakeholders.

What we offer
* A fair, transparent, and confidential recruitment process.
* Step into a foundational role with the opportunity to grow your operational expertise within Banking Operations.
* Gain exposure to integral operations and regulatory frameworks.
* Collaborate with diverse teams in a dynamic, fast-growing company.
* Enjoy a culture that values innovation, ownership, and continuous improvement.
* The opportunity to positively impact your career journey as you continue to grow with us. What's in it for you:
* Accelerate your career growth by joining one of Europe's most talked about disruptors.
* Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
* As an employee you will have access to a Premium subscription on your personal bank account, as well as subscriptions for friends and family members.
* Vacation days vary depending on your location of work. xcskxlj Additional day of annual leave for each year of service.

📌 Banking Operations (Madrid)
🏢 Confidential
📍 Madrid