T‐Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience. Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora. We trust people:

we offer
autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day. T‐Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience. We trust people:

we offer
autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description
As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. You want:
* Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public.




* Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
* Active participation in the respective vertical squad of the T Cloud Public.
* Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
* Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
* Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
* Ensuring customer satisfaction.
* Participation in the planning and forecasting processes.
* Transferring customer requirements to the T Cloud Public impediment and demand process.
* Supporting the further development of cloud handling support. Qualifications
* Completed degree in computer science, engineering or comparable training or further education.
* Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
* Certifications required: OTC Practitioner certification or comparable AMIGO Hyperscaler certification & Agile methods such as Scrum, Kanban, DevOps or comparable certification
* Certifications recommended for the position: DevOps Foundation & OTC Architect
* Top knowledge and experience in the field of AI.
* Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.




* Strong knowledge of market-relevant cloud ecosystems and experience with partners
* Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
* Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
* Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
* High resilience, adaptability to dynamically changing processes/startup mentality.
* Very good technical understanding of standardized service provision through platforms.
* Detailed knowledge of the processes and structures in your own company.
* Experience in international cooperation with Local Business Units and NatCos.
* High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
* Fluent written and spoken German and English
* Willingness to travel nationally and internationally. Additional Information What do

we offer
you? Work environment & flexibility
* International, dynamic and collaborative environment.
* T-Social: social initiatives (sports, community, health, ...).
* Hybrid work model (remote/on-site).
* Versátil

working hours
. Growth & development
* Customized training: access to Coursera to learn whatever you want, whenever you want.
* Weekly language classes (English & German).
* International Mentoring Sessions & Experience Days. Compensation & benefits
* Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
* Telemedicine.
* Life and accident insurance.
* Social fund. Wellbeing & time off
* 26+ working days of vacation per year.
* Free access to specialist services (medical, legal, wellness).
* 100% salary coverage during medical leave. A

📌 Customer Success Manager T Cloud (Comunidad de Madrid)
🏢 Confidential
📍 Comunidad de Madrid