OverviewRevise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción.Our technology and communication innovations power the success of the global air travel industry.About The RoleThe SGS Pre-Sales Senior Manager leads and owns SGS pre-sales support to the GEOs, ensuring timely, consistent and high-quality operational input throughout the opportunity lifecycle. The role manages the SGS Pre-Sales team which acts as the primary interface between GEO bid teams and SGS functions, and ensures proposed service support solutions are operationally supportable, financially sound, standardized where possible, and aligned with the SGS Target Operating Model.The SGS Pre-Sales Senior Manager leads the transformation of this team: driving effective bid governance, risk visibility, reusable pre-sales capabilities and ensures a complete handover to Delivery and Transition.What You Will DoSGS Pre-Sales Leadership &

• GEO PartnershipLead and own SGS pre-sales support to the GEOs, establishing clear engagement models, service levels, priorities and escalation paths.Build strong working relationships with GEO Sales, Bid Management, Solution Design, SGS teams, and conduct regular joint reviews of pipeline, performance and improvement actions.Represent SGS pre-sales in governance forums and senior stakeholder discussions for strategic or high-risk opportunities.Opportunity Qualification &

• Bid GovernanceOversee the SGS Pre-Sales pipeline from qualification through proposal, governance approval, negotiation and handover

• Ensure effective preparation for GBAB and CBAB reviews, including concise briefings, executive decision points and follow-up of actions through contract finalization.Ensure that SGS pre-sales engage relevant SGS teams for non-standard requirements and holds them accountable for complete design, costing, service levels, contractual inputs,



risks and transition requirements.Own the SGS Pre-Sales knowledge base and ways of working, reducing rework and cycle time through automation, data, AI and lessons learned.Track team and process KPIs covering responsiveness, bid volumes & capacity, quality, supportability, risk closure, standard-package adoption, stakeholder satisfaction and handover effectiveness.People &

• Performance ManagementLead, coach and develop the integral SGS Pre-Sales teamCreate an accountable, collaborative and customer-focused culture that delivers predictable quality under demanding bid timelines.Contracting, Handover &

• FeedbackSupport clarification and contract negotiation to protect the agreed operational model and ensure changes are assessed before commitment.Establish feedback loops from bids and live operations to improve support offerings, processes and future opportunity quality.Budget ManagementOwn and manage the assigned SGS Pre-Sales budget, including planning, forecasting, expenditure control and timely escalation of variances.Ensure cost inputs agreed during the Pre-Sales phase are accurately recorded and accessible to SGS stakeholders to evaluate capacity needs and available funding in and outside the annual budgeting cycle.QualificationsWHO YOU ARE8–10+ years of experience in IT services, pre-sales, service design, bid support, solution assurance or service operationsBachelor's degree in Business, Engineering, Information Technology, Service Management or a related fieldLeadership and transformation experience,Proven success leading distributed teams and managing multiple concurrent RFPs,



renewals and complex opportunities under tight deadlinesStrong experience in service support model development, operational costing, contractual service schedules, risk management and bid governanceDemonstrated ability to influence senior Sales, Operations, Product, Finance, Legal and Delivery stakeholders in a global matrix organizationFunctional SkillsLeadership &

• Talent DevelopmentPre-Sales &

• Bid ManagementService Solution AssuranceRisk &

• Governance ManagementCommercial &

• Financial AcumenStakeholder ManagementInfluence &

• NegotiationPerformance &

• Capacity ManagementChange &

• Continuous ImprovementExecutive CommunicationTechnical SkillsIT Service Management / ITILService Support Models, SLAs &

• Contract SchedulesCRM, CPQ &

• Bid Tracking ToolsData Analytics, Automation &

• AINICE-TO-HAVEITIL certification or equivalent service-management qualification is strongly preferredAdvanced business, commercial or project-management qualification is a plusWhat We OfferWe're all about diversity.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)Flex Day: Make your workday suit your life and plans.Flex-Location: Take up to 30 days a year to work from any location in the world.Professional Development: From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.xghoner In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

📌 Pre-Sales Senior Manager (Barcelona)
🏢 Sita
📍 Barcelona