Position: Customer Service Advisor Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.
RESPONSIBILITIES:
* Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well)
* Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
* Use cheat sheets, guides and protocols provided during the training
* Ensure customer satisfaction and provide professional customer support
* Identify when the issue should be re-assigned to another department
* Collaborate with other agents or teams in case of more complex cases
* Document each action taken in a CRM system in detail.
REQUIREMENTS:
* Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
* Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
* A resourceful and stress-resilient personality that can adapt and remain calm in all situations
* Good listening skills and ability to empathize with others
* Ability to solve issues in a timely manner
* Ability to work independently while being a team player at the same time
* Ability to cover shift rotation and be on time at the office. xcskxlj
BENEFITS:
* Excellent remuneration package
* Be part of a dynamic and creative team with a positive and friendly atmosphere
* Guidance and tools to reach your full potential
* Relocation support.