Your mission As a Service Engineer Iberia, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day of a Service Engineer at GoodWe Europe also includes direct interactions with our key distribution or EPC partners (e.g. in training activities), and interfacing to the service and R&D; teams at headquarters. Para ser considerado para una entrevista, por favor, asegúrese de que su solicitud se ajusta plenamente a las especificaciones del puesto que se encuentran a continuación. This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D;, product managers, sales, etc.). You will play a key role in positioning GoodWe as a Tier 1 service provider in Ukraine. Your main responsibilities
* Supporting and managing GoodWe's after-sales activities in Iberia.
* Training and supervising the resources of Level 1 support team.
* Constantly monitoring and analyzing service KPIs including customer satisfaction.
* Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.
* Holding customer installation and service trainings, face-to-face and online.




* Proactively improving service processes and tools of GoodWe to increase customer satisfaction and service efficiency.

Your Profile
* A technical background such a bachelor's or professional electrician degree in electrical engineering, communication technology or similar.
* A passionate and tech enthusiast with a desire to support the exciting growth pace of GoodWe Europe.
* Passion for solving technical challenges.
* Minimum of 3 years work experience in technical support in a technical environment.
* Enjoying cross-border and international cooperation with other departments and customers.
* Result-oriented and structured way of working with high service orientation.
* Full professional fluency in both Spanish and English.
* Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.
* Proven skills in managing after-sales service are a plus.

What we offer
* Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.
* Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
* Passionate work environment with flat hierarchies and fast decision-making. xcskxlj
* Have fun and do something meaningful that will make a difference

📌 Service Engineer Iberia (Madrid)
🏢 Confidential
📍 Madrid