Luxury Automotive | Barcelona

ESSENTIAL REQUIREMENTS

- Fluent English – mandatory
- Minimum 4 years’ experience as a Service Advisor in premium or luxury automotive brands.
- Mechanical / Automotive technical training is essential.
- Strong technical knowledge of vehicle maintenance and repairs.

THE ROLE Manage the complete aftersales customer journey, from vehicle reception to delivery, ensuring an exceptional customer experience and seamless workshop coordination.

KEY RESPONSIBILITIES

CUSTOMER EXPERIENCE

- Welcome customers, manage appointments and vehicle handovers.
- Provide regular updates on repairs, costs and delivery times.
- Handle customer enquiries and complaints.

COMMERCIAL MANAGEMENT

- Prepare and follow up repair quotations.
- Negotiate and convert offers into sales.
- Proactively promote additional services
- Build long-term customer relationships.

WORKSHOP COORDINATION

- Open,



monitor and close repair orders.
- Coordinate with technicians and mechanics.
- Monitor repair progress and delivery deadlines.

ADMINISTRATION

- Manage customer authorisations, invoicing and payments.
- Maintain accurate records in DMS and CRM systems.

KEY SKILLS

- Customer and results orientation.
- Sales and negotiation skills.
- Excellent communication.
- Organisation and attention to detail.
- Problem-solving and teamwork.

PERFORMANCE INDICATORS

- Labour and parts revenue.
- Quotation conversion rate.
- Customer satisfaction and retention.
- Workshop productivity and utilisation.
- On-time vehicle delivery.

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📌 Service Advisor- Automotive (Barcelona)
🏢 Blexity
📍 Barcelona