Experteer Overview As the Service Delivery Manager, you will own the end-to-end operational delivery and governance for a portfolio of recurring services.

You will partner with Customer Success, Account Management, and delivery teams to ensure high-quality service, transparent performance, and proactive risk management.

You'll help customers adopt scalable, outcome-focused services under Success4U, shaping how value is delivered.

This role offers visibility, impact, and opportunities to improve delivery practices across the organization.

Compensaciones / Incentivos • Own the operational service relationship for assigned customers and act as the primary delivery contact • Ensure recurring services meet scope, SLAs, KPIs and commitments with clear performance visibility • Lead service governance and reviews, communicating performance, risks, and improvement actions • Monitor service performance, satisfaction, consumption, and signals to drive continuous improvement • Identify, escalate and manage delivery and retention risks with cross-functional stakeholders • Collaborate with Delivery, Support, Cloud Operations, Customer Success, Product, Consulting and Account Management • Maintain oversight of service scope, consumption, milestones, and risk reporting • Connect service delivery with customer outcomes to support value, adoption and Success4U conversations • Identify gaps and growth opportunities from customer interactions and reviews for qualification and follow-up • Maintain accurate governance records and reporting in the appropriate systems • Coordinate service delivery across internal teams with clear ownership and handovers • Support retention and renewal readiness by providing operational evidence to Customer Success and Account Management • Maintain commercial awareness of scope, consumption, and delivery risks to support forecasting and margin awareness • Support compliance with contractual commitments and governance requirements • Drive continuous improvement using data and feedback to enhance recurring services and delivery practices • Share knowledge and best practices across Recurring Services to improve consistency and experience Responsabilidades • Bachelor's degree or equivalent professional experience • 5+ years in Service Delivery, Customer Success, Managed Services, Consulting, or Enterprise Software • Proven ability to manage strategic customer relationships and executive stakeholders • Strong understanding of SaaS, Cloud, Managed Services, and recurring revenue models • Experience managing multiple customer engagements simultaneously • Excellent communication, stakeholder management, and influencing skills • Fluent in Swedish and English with strong written and spoken skills • Commercial awareness with renewals, contracts, service consumption, and revenue retention • Ability to identify and manage customer, delivery, and commercial risks • Experience working across Sales, Support, Product, Consulting, and Delivery teams • Proven track record of managing escalations and driving successful outcomes • Strong analytical, organizational, and planning skills • Experience with ERP, enterprise software, or cloud applications preferred • International customer experience is an advantage Requisitos principales • attractive salary • unlimited vacation policy • international environment • personal and professional growth • autonomy • collaborative culture

📌 Service Delivery Manager (Swedish Speaking) (Granada)
🏢 UNIT4 Group
📍 Granada