Service Security Manager We are looking for the very Top Talent and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 30 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for? We are looking for an experienced Service Security Manager with 4+ years of experience in managed security services (MSSP/SOC) in a client-facing role. Strong knowledge of SOC operations, incident and change management, SIEM/SOAR, SLAs and security frameworks is essential.

The idóneo candidate will have excellent stakeholder management skills and the ability to engage confidently with CISOs and IT leadership. Location - Remote, Spain.

- Candidates based in Madrid preferred (occasional client visits and in-person reviews) Schedule - Monday to Friday, business hours.
- Occasional out-of-hours support for critical incidents Languages - English C1 - Spanish native or equivalent ROLE PURPOSE - Single point of contact (SPOC) and security advisor for a portfolio of up to 12 enterprise clients, or one dedicated key account - Owns service governance for a managed SOC service: SLAs, reporting, critical incidents, changes, risks and improvement - Service management role, not a SOC analyst role: no triage, threat hunting or SIEM administration KEY RESPONSIBILITIES - Major incidents: coordinate communication across client, SOC and vendors deliver post-incident reports (root cause, impact, actions) - Service governance: run monthly operational and executive service reviews issue minutes with actions, owners and dates - SLA/KPI management: track SLAs, flag deviations proactively,



produce monthly service reports and dashboards - Service requests: qualify, prioritise and close route out-of-scope needs as new business opportunities - Change management: assess impact on security posture, communicate windows and risks, verify results - Risk and action tracking: maintain action log and operational risk register - Continual improvement: review client security posture, propose improvements and build the service roadmap - Stakeholder management: build trusted relationships with CISOs and IT leadership regular client visits - Backup: act as backup SSM for peer portfolios REQUIREMENTS - 4+ years in managed security services (MSSP/SOC) in a client-facing role: Service Delivery Manager, TAM, Security Service Manager or similar - Proven experience in incident, major incident, change, risk and service level management - Solid security knowledge: SOC operating models, detection and response, SIEM/SOAR, vulnerability management, network and endpoint security - Executive communication: leading steering committees and writing executive reports - Able to diagnose issues in real time and discuss them technically with client CISOs CERTIFICATIONS Preferred:
- CISM - CISSP - ISO/IEC 27001 Lead Auditor or Lead Implementer - ITIL 4 Foundation or higher Required after joining:
- Google SecOps certification within 3 months (company-funded) METHODOLOGIES AND FRAMEWORKS - ITIL 4 (incident, problem, change, service level, continual improvement) - MITRE ATT CK - ISO/IEC 27001 Nice to have:
- ENS - NIS2 - DORA NICE TO HAVE - Google SecOps (Chronicle/SOAR) or other SIEM/SOAR: Splunk, Microsoft Sentinel, QRadar - Salesforce (ticketing/CRM) - Microsoft Teams and SharePoint - Telco or MSSP background - experience coordinating other service managers - Degree in Computer Science, Telecommunications Engineering or similar Skills: Cybersecurity, MITRE ATT CK, Managed Security Services, CISSP MSSP, SOC, SIEM, SOAR, CISM, CISSP,

📌 Service Security Manager, 100% En remoto (España)
🏢 Ust
📍 España