As an Engagement Manager, you will own the end-to-end customer journey, ensuring clients achieve measurable outcomes by translating their business challenges. Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación. You will act as the bridge between clients, Product, Engineering, and Growth teams, driving successful adoption, operational excellence, and long-term value creation. This role requires a combination of strategic thinking, operational discipline, technical understanding, and exceptional communication skills. You will play a critical role in helping clients maximize the value of our platform while shaping the future of our customer engagement model.

Key Responsibilities
1. Product Quality & Workflow Design
* Translate complex client challenges into scalable, measurable workflows.
* Balance customer requirements with platform capabilities and limitations.
* Develop reusable playbooks, templates, and demo assets to accelerate adoption.
* Stay up to date with product developments and translate new features into practical, client-facing solutions.
* Provide valuable feedback to Product and Engineering teams based on customer insights. 2. Operational Excellence & Organisation
* Maintain accurate tracking across dashboards, hubs, and internal documentation tools.
* Monitor customer usage, adoption, and health metrics to identify opportunities and risks.
* Build and manage clear delivery plans, including ownership, timelines, dependencies, and milestones.
* Ensure transparency across all stakeholders and proactively identify potential blockers. 3. Communication & Stakeholder Alignment
* Create strong alignment between clients and internal teams by establishing clear communication processes.
* Prepare meeting agendas, document decisions,



and maintain action logs with clear owners and deadlines.
* Communicate priorities, trade-offs, risks, and challenges proactively.
* Ensure all stakeholders remain informed and aligned throughout the customer journey. 4. Client Relationship Management & ROI
* Build trusted, data-driven relationships with key client stakeholders.
* Own the customer lifecycle from trial through conversion and renewal, in partnership with the Growth team.
* Drive product adoption by enabling users, measuring impact, and demonstrating ROI.
* Transform client feedback into actionable improvements alongside Product and Engineering teams. What We're Looking For The adecuado candidate is someone who thrives in a fast-paced, high-growth environment and enjoys solving complex problems with ambitious teams. Requirements
* 5+ years of experience in private equity, investment banking, or top-tier consulting firms.
* Proven ability to translate ambiguous business challenges into structured delivery plans and measurable outcomes.
* Strong technical understanding of workflows, data, and operational processes (you do not need to be an engineer, but you should be able to collaborate effectively with technical teams).
* Excellent organizational skills with a strong focus on documentation, processes, and operational discipline.
* Exceptional communication skills, with the ability to manage senior stakeholders and proactively address challenges.
* Ability to work independently, adapt quickly, and operate effectively in a constantly evolving environment.
* Willingness to travel within the region when required.

What We Offer
* Competitive salary package plus equity.
* Performance-based incentives.
* The opportunity to play a key role in our market expansion.
* A highly innovative, collaborative, and entrepreneurial environment. xcskxlj
* The chance to work alongside talented individuals on a mission-driven journey.

📌 Engagement Manager (Madrid)
🏢 Confidential
📍 Madrid