Technical Services Technician | Industrial Automation & Technical Support | Valencia

Location

Valencia, Spain

Port Solutions / Technical Services

About TMEIC

TMEIC is a global leader in industrial automation, advanced control systems and port technology solutions, delivering innovative technologies to some of the world's most advanced container terminals.

We are looking for a Technical Services Technician to join our Technical Services team in Valencia.

In this role, you will be responsible for diagnosing and resolving incidents affecting customer installations, ensuring operational continuity and the reliable performance of critical industrial systems. You will work closely with clients, subcontractors and internal teams, combining technical expertise with strong problem-solving and communication skills.

This is an excellent opportunity for someone with experience in technical support, troubleshooting and industrial software environments who enjoys working in a fast-paced, customer-focused environment.

If you are passionate about solving technical challenges, supporting mission-critical systems and contributing to the success of general port automation projects, we'd love to hear from you.

What you'll do

- Resolve incidents through the ticketing platform, performing advanced troubleshooting across hardware, software and network environments.
- Document diagnostic activities, resolutions and corrective actions.
- Plan, coordinate and supervise preventive maintenance activities with subcontractors.
- Support and coordinate on-site interventions, ensuring compliance with safety and quality standards.




- Deploy software updates, patches and hotfixes, including rollback activities when required.
- Participate in incident investigations and root cause analysis activities.
- Propose corrective and preventive actions to improve system reliability.
- Maintain and enhance technical documentation and knowledge bases.
- Support continuous improvement initiatives related to monitoring tools, ticketing workflows and service processes.
- Participate in on-call rotations and customer incident communications.
- Ensure compliance with HSE policies, company procedures and customer site requirements.

What we're looking for

Minimum Qualifications

- Associate's degree in Computer Science, Systems Administration, Networking or a related discipline, or equivalent combination of education and experience.
- Minimum 2 years of experience in technical support, ticketing systems and coordination with third-party service providers.
- Experience troubleshooting complex technical incidents using structured diagnostic methodologies.
- Hands-on experience with VMware virtualization environments.
- Knowledge of SQL databases and database administration concepts.
- Experience working with .NET/C# environments.
- Knowledge of VMS operating systems.




- Intermediate to advanced English level (B2 or above).
- Strong analytical and problem-solving capabilities.
- Excellent communication and stakeholder management skills.
- Proficiency with Microsoft Office tools.
- Availability to work in shifts and participate in on-call rotations.

Preferred Qualifications

- Bachelor's degree in Computer Engineering, Information Technology, Telecommunications or a related field.
- ITIL Foundation certification or practical experience applying ITIL principles within service management environments.
- Advanced experience diagnosing incidents across hardware, software and network infrastructures.
- Advanced knowledge of database applications.
- Advanced knowledge of VMS operating systems.
- Experience supporting industrial automation, logistics, transportation or port technology environments.
- Customer-oriented mindset with strong service and problem-resolution focus.

Why join TMEIC?

At TMEIC you'll have the opportunity to:

- Work on cutting-edge automation and software solutions used by some of the world's largest container terminals.
- Support mission-critical systems that keep global logistics operations running.
- Collaborate with international teams, customers and technical experts.
- Develop expertise across software, infrastructure, networking and industrial technologies.
- Participate in challenging troubleshooting and continuous improvement initiatives.
- Build your career in a global organization where innovation, teamwork and technical excellence are core values.

📌 Technical Services Technician (España)
🏢 TMEIC
📍 España