Technical Support Advisor (Italian - speaking) On-site MA05Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Job DescriptionExperience the power of a game-changing career Want to be part of an innovative and growing team? We're a integral technology and services leader that powers the brands of the future.

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.As a Technical Support Advisor on our team, you will:Act as the first point of contact for dealers and end users, handling phone and email inquiries in real timeTroubleshoot technical issues and provide timely accurate resolutionsEducate customers on product usage, updates, and best practicesCreate and manage support tickets to ensure proper tracking and resolutionCollaborate with internal teams to resolve complex or escalated casesMaintain accurate customer records and documentation in internal systemsYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds,



who are curious and willing to learn. Concentrix is a great match if you:Are proficient or bilingual in Italian plus an advanced level of EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers' need2 year experience in Customer service or Technical Support areaCan take ownership of, and progress calls to resolution or to elevate call to resolutionDon't meet every requirement? We'll do our best to match you with the right job, whether it's this one or another role.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:Full?time 39 hours/week permanent contractSchedule: Monday to Friday, 09:*:00Salary package: 20,500 euros gross/year + up to 2,000 euros gross/year in bonusCentral office location in BarcelonaFull paid training on the company and the project you'll be working onCareer development programs, specialized coursesExperience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.LocationESP Barcelona - C/ de la Selva de Mar, 129Language RequirementsEnglish, Italian (Required)

📌 Technical Support Advisor (Italian - Speaking) On-Site Ma05 (Barcelona)
🏢 CNX
📍 Barcelona