Our client is an established software company with significant experience delivering cloud-based SaaS solutions, on-premise software, and professional services across international markets. Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software,

se requiere
n. They are currently looking to recruit a Commercial Success Manager to be based in Madrid and to manage a commercial team of four based in the UK and the US. English is essential for this role. Spanish is a plus but not mandatory. This is a player-manager role for someone who can lead a small team while staying personally active in key deals and customer relationships. You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion; working alongside the Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results. This is a hands‐on role. You will be coaching your team one day and closing a deal the next. RESPONSIBILITIES Commercial Ownership
* Own the full customer journey from qualified lead through to renewal and expansion
* Define clear handoff processes between Business Development, Technical Consulting, and Customer Success
* Maintain pipeline visibility and produce accurate revenue forecasts for leadership
* Identify and pursue upsell and cross‐sell opportunities within the existing customer base
* Manage and develop a team of four across Business Development, Technical Consulting, and Customer Success
* Set individual KPIs aligned to company targets and run regular performance reviews
* Build a culture of accountability, collaboration, and continuous improvement
* Support onboarding as the team grows alongside ITS's SaaS expansion New Business




* Coach the Business Development Executive on complex or high‐value deals, engaging directly where needed
* Personally lead senior prospect conversations for strategic accounts
* Ensure CRM discipline and consistent sales methodology across the team Retention & Growth
* Own overall renewal rates and Net Revenue Retention (NRR) across the product portfolio
* Oversee the customer health framework and manage at‐risk account escalations
* Feed structured customer insight — churn signals, feature gaps, competitor activity — to the Product Managers
* Partner with Marketing Operations on renewal communication and re‐engagement campaigns Working with the Product Managers
* Collaborate with Marketing Product Managers on Idóneo Customer Profile (ICP), target verticals, and sales enablement materials
* Share commercial intelligence from the field to inform product roadmap priorities
* Align on messaging and positioning so the commercial team goes to market consistently PROFILE REQUIRED Experience
* 2‐4 years in B2B SaaS commercial roles, with xcskxlj at least 2 years managing a team
* Proven track record across both new business acquisition and customer retention, with measurable outcomes
* Experience coordinating technical consulting or implementation functions alongside a sales team
* Background in SaaS for education, legal, corporate, or document management sectors a strong advantage Skills & Knowledge
* Strong CRM proficiency — webCRM or equivalent — with experience driving team‐wide adoption
* Solid understanding of SaaS metrics: ARR, NRR, CAC, LTV, churn rate, and customer health scoring
* Comfortable working with pipeline data to produce clear, reliable forecasts
* Confident communicator — equally comfortable presenting to leadership and engaging at senior level with customers
* Excellent level of English Please send your CV to Please note that only shortlisted candidates will be contacted.

📌 Commercial Success Manager (Madrid)
🏢 Confidential
📍 Madrid