If you love travel and the idea of turning someone's trip into something they'll actually remember, keep reading.
You'll be talking to real customers every day — by phone, email and chat — and not just to solve doubts: you'll manage their reservations, do real upselling and cross-selling, and actually see the impact on customer satisfaction.
We are looking for an amazing Customer Support Agent to join the Customer Care Team in our Barcelona Office! ?
Your Role at Weekendesk ?
- Advise prospective clients, help them find the getaway that best fits their needs and close the booking.
- Drive sales through upselling and cross-selling (upgrades, extras, ancillary products) to enhance each client’s experience.
- Support clients after booking: modifications, cancellations and any question about their stay.
- Guide gift recipients through using their Weekendesk gift and booking their stay.
- Handle complaints with empathy and find effective solutions, coordinating with hotels and partners when needed.
- Collect customer feedback and share it with sales and other teams so the experience actually improves, not just on paper.
- Use our CRM and call center tools so every interaction is properly tracked and nothing falls through the cracks.
- Collaborate with sales, product and other departments to improve the overall customer experience.
Does This Sound Like You??
- Fluent in both Dutch and French or Spanish (required).
- Excellent verbal and written communication skills.
- People-oriented: Strong communication abilities, flexibility, active listening, and empathy.
- Ability to work well in a team environment and maintain a positive attitude in the face of challenges.
- Basic knowledge of computer tools and software.
- Eager to learn and grow professionally in a fast-paced environment.
Perks & Benefits ✨
?Full-time from Monday to Saturday, 10h to 19h, with 2 days off per week: Sunday and 1 rotating day off.
?Personal Discount of 20% on Weekendesk website.
?Referral bonus: Bring in talented friends and earn!
?Office is Barcelona center (Eixample district)
?Free unlimited coffee!
?Events in the office: Afterworks? & Pizza Day?
?Annual events: Summer Seminar + New Year's Party!
📌 Travel Agent / Customer Support - Dutch Speaker (Barcelona)
🏢 Weekendesk
📍 Barcelona
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