OUR MISSION AND CUSTOMERS] We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. OUR JOURNEY] Founded in 2016 and launched in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; Help strengthen Qonto’s customer satisfaction and reputation on Trustpilot by delivering great support from the first conversation. Help improve both the product and the processes behind the customer experience. Build on our foundations by proposing ideas, testing improvements and helping develop the routines, guidance and tools that make great support repeatable. Use AI to make support better: Experiment with approved AI tools to help build scalable, high-quality workflows and automations that reduce repetitive work and improve the customer experience. You communicate confidently in spoken and written French and English, listen actively and adapt your explanations to the person you’re helping. When an unusual case comes up, you’re comfortable investigating, testing appropriate options within our procedures and asking for specialist help when needed.



You welcome coaching, learn digital tools quickly and are willing to try new approaches—including AI—to make work better for customers and teammates. Previous customer service experience is welcome, but not required. Join the first internally operated FrontLine France team and have a direct hand in shaping its routines, tools and service standards. Develop your communication, investigation and problem-solving skills through customer conversations, product learning and regular coaching. A hybrid role in central Barcelona: Work from our Barcelona office and remotely, in line with the arrangements confirmed for this position. Help us be there when our customers need us, with shifts covering our 8 am–8 pm phone support hours, including weekends (max. Existing Customer Care Team Leads will support the first hires while the dedicated team is being established. You’ll receive regular feedback and coaching, with BackLine colleagues providing specialist support for more complex requests. [DATA RETENTION] By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool.

📌 Customer Care Manager (España)
🏢 Qonto
📍 España