Make an Impact Behind the Technology That Drives Our Business La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación. Are you passionate about solving technical challenges, supporting business users, and making enterprise applications work smarter? At Hexagon, we are looking for an Application Support Specialist – SAP CPQ to join our IT Customer Engagement team, supporting our internal employees. In this role, you will be a key point of contact for business-critical applications, including SAP CPQ, Salesforce, and ServiceMax. You will help ensure that our sales and service teams can work efficiently by resolving application issues, improving processes, and delivering a great user experience. This is an excellent opportunity for someone who enjoys hands-on troubleshooting, understands commercial business processes, and wants to deepen their expertise within the SAP ecosystem. Job Responsibilities
* Take ownership of incoming incidents and service requests through ServiceNow, ensuring timely resolution and clear communication.
* Investigate and troubleshoot issues across SAP CPQ, Salesforce, and ServiceMax, including quoting, pricing, user access, and integration-related challenges.
* Prioritise and manage support tickets according to agreed service levels (SLAs).
* Collaborate with technical specialists, developers, and external vendors to resolve more complex issues.
* Act as a trusted support partner for business users, translating technical solutions into clear,



practical guidance.
* Support SAP CPQ functionality, including product configuration, pricing rules, discount structures, approval workflows, and quote generation.
* Maintain and adjust application configurations in line with established change management processes.
* Support Salesforce administration, including user permissions, workflows, validation rules, and reporting.
* Help maintain data accuracy and support approved data corrections.
* Assist with application integrations and processes connecting CPQ, CRM, and ERP systems.
* Identify recurring issues and contribute to root cause analysis and long-term solutions.
* Create and maintain knowledge articles, troubleshooting guides, and user documentation.
* Analyse support trends and recommend opportunities to improve application reliability and user experience.
* Work closely with international IT and business stakeholders to continuously improve support processes. Qualifications
* Around 3–5 years of experience in application support, enterprise systems support, or a similar IT-facing role.
* Hands-on experience with SAP CPQ, particularly product configuration, pricing, approvals,



or quoting processes.
* Alternatively, strong experience with related SAP solutions such as SAP Sales Cloud, SAP S/4HANA SD, SAP BRIM, subscription billing, or SAP BTP integrations, combined with a willingness to develop SAP CPQ expertise.
* Good working knowledge of Salesforce Sales Cloud and/or Service Cloud, including administration, configuration, and reporting.
* Experience with IT service management tools, ideally ServiceNow, and an understanding of incident management and SLAs.
* Strong analytical and troubleshooting skills, with a structured approach to problem-solving.
* Excellent communication skills and a customer-focused mindset.
* Ability to collaborate effectively with technical teams and business stakeholders in an international environment.
* Good command of English, both written and spoken.
* A degree in IT, Information Systems, Business, or a related discipline, or equivalent practical experience.

We Offer
At Hexagon, you will have the opportunity to work with international teams and business-critical technologies that support real-world industrial innovation. You can look forward to:
* Exposure to SAP CPQ, Salesforce, and integrated enterprise applications.
* Opportunities to expand your technical expertise and develop new skills.
* A role where your problem-solving skills directly impact business operations. xcskxlj
* The opportunity to contribute to continuous improvement and shape the way we support our users.

📌 Application Support Specialist (Barcelona)
🏢 Confidential
📍 Barcelona