Описание: fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil. We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings. Join one of the fastest-growing companies!As Junior Customer Success Manager for Activation in France, Spain and Italy, you make sure every new French-, Spanish- and Italian-speaking customer goes from “just signed” to “fonio picks up our calls every day”. You own the first weeks of the customer journey: setting up their AI assistant, testing and fine-tuning it, and getting it live on their phone line. You’ll spend most of your time in onboarding calls with customers and inside the fonio platform. You learn how every feature works and figure out the best setup for each customer, whether that’s a dental practice in Lyon, a law firm in Madrid or a car workshop in Milan.What to expect Run onboarding calls with new customers in France, Spain and Italy, in their language, and set up their AI assistant together with themTranslate each customer’s business into a working setup: prompt, knowledge base, call transfers, notifications and integrationsTest and fine-tune assistants until they’re ready to go live, so customers don’t get stuck in “almost done”Help customers connect their phone system and get call forwarding runningFollow up with customers who signed but aren’t active yet, and get them over the lineBecome a power user of the platform:



learn how each feature works and which setup fits which use caseBring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the productHand activated customers over to Customer Success with a clean setup and clear notesTrack your onboardings and activation results in HubSpotТребования 0–2 years of experience in a customer-facing role (onboarding, support, CS, sales, hospitality, or customer service) or a strong graduate profile.Native-level or C2 in Spanish, Italian, French and fluent in English.Basic technical skills and real curiosity about how things work: you enjoy clicking through a platform until you understand it, you’re not scared of webhooks, APIs, or phone settings, and “How do I build this for this customer?” excites you.You explain things simply and stay patient with non-technical customers, by phone or video.Structured: you can run several onboardings in parallel, across three markets, without dropping anything.Hands-on and quick to learn: you take initiative and don’t wait to be told what to do.First experience with no-code or automation tools such as n8n, Make, or ZapierExperience writing prompts for AI tools, or a technical study backgroundGerman-language skillsУсловия €50,000–55,000EquityRelocation supportDaily lunch and dinnerEquipment of your choiceRegular team off-sitesOn-site in Vienna, working directly with the core-teamHiring Process How we hire? We’re AI-native, including in hiring. AI helps us to remain efficient, but people make every decision.20 min intro call with Talent Acquisition30 min skill interview with a Roleplay20 min Cultural Fitfonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is. Need an adjustment in the process? Just tell us.#J-18808-Ljbffr

📌 Customer Success Manager (FR, ES, IT) (Barcelona)
🏢 fonio
📍 Barcelona