Building the Future of Open FinancePayward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, general financial system.Building the Future of Open FinancePayward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.The teamPayward Services is an enterprise infrastructure platform that enables companies to seamlessly integrate trading, payments, funding, and digital asset services through a single unified system. It provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities, reducing operational complexity for fintechs, banks, brokerages, and payment providers.The opportunityOwn RFP and DDQ responses for PWS and xStocks from kickoff through submission: triage incoming questions, route technical and compliance items to Solutions and Compliance, and make sure answers are validated before they go outCoordinate contributions from Legal, Compliance, Security, Product, Engineering, and other internal teams, establishing deadlines and driving follow-up to ensure timely, complete responsesOversee document assembly and final formatting to ensure every submission is accurate, polished, and delivered on scheduleLead internal preparation and alignment for major client presentations, particularly RFP due diligence meetings, and track action items through to resolutionQualify inbound leads, including follow-up qualifying questions where needed, and route them promptly to the right salesperson or to self-serve onboardingMaintain Attio CRM data integrity, ensuring accounts, contacts, deal stages, and client outreach activity are accurate and consistent with Salesforce and other teams’ systemsBuild and maintain pipeline reporting in Attio,



including stage definitions, funnel metrics, and forecast inputs, and prepare materials for weekly pipeline reviewsManage the handoff from signed deal to onboarding, confirming contracts, pricing, and billing details are in place so Solutions and Finance can start without chasing informationProduce weekly customer insights from call notes and CRM activity, summarizing product requests, competitor feedback, and pricing feedback, and communicate emerging trends to Sales, Product, and leadershipDevelop and maintain a library of approved RFP and DDQ responses, and use it with AI tools to draft accurate, consistent first-pass answersIdentify process gaps and implement better workflows, automating repetitive work where possiblePerform additional duties and responsibilities as assignedWhat You Bring3+ years of experience in sales operations, sales support, or proposal management, ideally within banking, fintech, financial services, or cryptoExperience managing RFPs, DDQs, security or compliance questionnaires, or other complex documents with many contributorsProven ability to drive deadlines and coordinate cross-functional stakeholders across Legal, Compliance, Security, Product, and other teamsHands-on experience with a CRM platform (Attio experience is a plus; Salesforce or HubSpot experience is transferable)Comfort building simple reports and dashboardsExcellent writing, editing, and document formatting skillsClear, confident communication with senior internal stakeholders and external clientsUnderstanding of institutional and B2B sales cycles in financial servicesInterest in crypto and digital assets (prior industry experience is not required)Proactive, process-oriented approach,



with the ability to identify issues and implement effective solutionsRigorous attention to detailNice to havesBackground in banking, institutional sales, or B2B infrastructure and API productsFamiliarity with vendor due diligence and security questionnairesExperience using AI tools or workflow automation to speed up repetitive sales or operations workUnless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.Our commitmentPayward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.Stay connectedFollow us on TwitterLearn on the Kraken BlogConnect on LinkedInCandidate Privacy Notice#J-18808-Ljbffr

📌 Sales Operations Analyst - Payward Services (Madrid)
🏢 Kraken
📍 Madrid