We are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States. Our client develops an automotive diagnostic device connected to a mobile app , allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. It is a customer support position , focused on handling calls, creating tickets, providing follow-ups, and resolving issues. based users via phone, email, and chat Assist customers when there is an issue with their vehicle or diagnostic device Resolve issues during the call when possible; otherwise,



create and manage tickets for other teams Clearly explain next steps and follow up with users until resolution Document interactions and feedback in the CRM system Collaborate with technical and support teams to resolve complex cases Provide product guidance and onboarding support when needed Share customer insights to help improve the product and support processes 3+ years of experience in customer service or customer support Experience supporting U.based customers (preferred) xqbhyrx Strong communication and problem-solving skills Comfortable handling calls and explaining technical or product-related topics Experience using CRM or ticketing systems Strong organizational skills, attention to detail, and ability to multitask Availability to work on-site at WeWork (Av. Las Américas, Country Club) Open to a contractor arrangement (initially without benefits) Occasional schedule flexibility if required

📌 Retail Customer Service Advisor (España)
🏢 Salvo Software
📍 España