Are you passionate about technological innovation and digital transformation? We are an international technology consulting company specializing in digital transformation, IT solutions and process automation within Microsoft environments. The Role We are looking for an IT Service Manager to join our team and lead the operational management of our IT Managed Services team. Leading the operational management of the IT Managed Services team. Following up on technicians' performance and priorities. Monitoring service KPIs (SLAs, backlog, critical incidents) and ensuring consistent delivery standards. Leading regular service review meetings with clients, conducted in English for international accounts, and managing escalations with English-speaking stakeholders. Reporting operational status, risks and improvement areas to the IT Manager. What We're Looking For Mandatory Requirements Minimum 3 years of experience in IT Service Management or similar roles. Proven experience leading technical teams from an operational perspective (workload management, performance follow-up and coordination). Fluent English (C1 or above).



You will regularly lead service reviews, handle escalations and write service reports in English with international clients. Nice to Have ITIL knowledge or certification. Experience in Microsoft 365 environments. Experience with ticketing tools such as Jira, Zendesk or ServiceNow. Please note that part of the interview process will be conducted in English.

What We Offer
Permanent contract from day one. Ticket restaurant to support your daily expenses. Smart working budget for IT and technological equipment, ensuring an optimal remote setup. Official Microsoft certifications to support your professional growth. Healthy meal options when working from the Barcelona office. Access to internal webinars, professional development sessions and employee wellbeing initiatives. We promote a respectful, inclusive workplace free from discrimination, actively fostering professional growth and equal opportunities in recruitment, training and career development.

📌 Gerente Gestión TI (España)
🏢 Empresa Confidencial
📍 España