Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.We are looking for a Partner Success Manager to join our Finance team at Papaya Global. Prior experience working in the workforce or payroll industry is a must.Key Responsibilities:Partner Relationship & Account ManagementAct as the main point of contact for Papaya’s partners (In-Country Team - ICTs)Build strong, long-lasting relationships through regular meetings, reviews, and strategic planningDrive partner engagement, satisfaction, and performanceManage escalations with a proactive and solutions-oriented approachEnsure partner alignment with business goals, SLAs, and performance standardsProject & Operational ExcellenceLead and coordinate strategic client cycles, onboarding, and transition plansMonitor and support high-risk clients and complex implementationsOptimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management,



etc.)Commercial & Strategic OversightOversee commercial aspects including service scope documentation and pricing alignmentContribute to strategic growth by identifying opportunities to expand and strengthen the partner networkData & Knowledge ManagementMaintain accurate partner data in Salesforce, leveraging AI-enabled tools to generate reports, insights, and performance analysis.Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teamsPromote knowledge sharing and process consistency across regions and projectsPerformance & Process OptimizationEvaluate partner performance regularly, leveraging data and AI-driven insights to identify trends, risks, and continuous improvement opportunities.Establish and maintain clear operational guidelines and best practicesActively manage workflows, SLAs, and service delivery standardsRequirements5 years’ experience in partner success, account management, or operations in a integral environmentExceptional interpersonal and communication skillsStrong analytical and problem-solving abilitiesExperience with Salesforce and AI-enabled tools used for partner management, operational analysis, reporting, and workflow optimization.Comfortable managing multiple projects and prioritiesFluent in English; additional languages are a plusBackground in payroll, HR tech is a big advantage#J-18808-Ljbffr

📌 Partnership Success Manager (Madrid)
🏢 Papaya Global
📍 Madrid