We are looking to hire a Spanish-speaking Customer Support Agent to deliver a high level of service while always ensuring player satisfaction. ¿Based in our fantastic office in Melilla (Spain) you will have the opportunity to be part of something unique and help our business to continue to provide a first-class service to all of our customers.
Respond promptly and professionally to customer inquiries via live chat and email.
Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
Assist with account verification processes, including KYC (Know Your Customer). Collaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
Participate in training sessions and team meetings to continuously improve service skills and product knowledge.
Hold a proven background in a customer support role,



ideally within the iGaming environmentWilling to work shifts (night and weekend shifts included)Previous sportsbook experience would be a plusNative level of Spanish with a good level of EnglishExceptional communication skills, both written and verbalHigh level of attention to detailEnjoy problem solvingAbility to work well under pressureBased in or willing to relocate to MelillaBy joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, you'll also enjoy a range of fantastic perks A competitive and attractive salaryPrivate health insuranceAnnual wellbeing benefit allowanceSocial events for building strong relationships with colleaguesAbout LCKY Group:LCKY Group brings together a portfolio of leading online casino brands
- LuckyCasino, HappyCasino, FlaxCasino, Vera&John;, OneCasino and RoyalCasino
- alongside its in-house game studio, Swintt. The Group is home to a diverse and multiskilled workforce, based in a range of locations, including Malta, Stockholm, Sofia, Barcelona, Estepona, Gibraltar and Melilla.
The Group also operates in the B2B vertical through its in-house game development studio, Swintt, which delivers high-quality slot games to operators worldwide.

📌 Customer Support Agent with Spanish (España)
🏢 LCKY Group
📍 España