At Eneba, we're building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast), provides a level of trust, safety and market accessibility unparalleled to none. This is a newly formed team within Payment Operations, built to give Eneba end-to-end visibility into the payment funnel that supports our 20m+ active users across 17+ payment service providers. Today, there is no single, reliable view of funnel health — this team exists to build one: the alerting, dashboards, and reporting needed to identify issues early, quantify their business impact, and route them to the right owner for resolution, whether the root cause sits with us or with a provider. As a newly established function, the team operates with a strong bias toward action and iteration — validating ideas quickly through small, working proofs of concept rather than long planning cycles, and building up from there. Take diagnostic ownership of checkout funnel health — surfacing alerts, insights, and defects before they become business-critical. Support the funnel's reporting cadence to cross-functional teams, translating data into insights that drive measurable improvements in authorization rate and conversion.



Analyze authorization-rate, decline-code, and multi-PSP performance to identify the highest-impact bottlenecks in the funnel. Partner closely with Product, Engineering, Data Science, and Fraud on the diagnostic work behind funnel issues and processor outages. Demonstrated root-cause analysis on funnel drop-off or decline patterns — technical vs. behavioral. Able to translate complex data and customer-behavior insights for audiences without deep technical or domain context. SQL fluency for independent investigation. Self-serve BI/dashboard tool familiarity for personal investigation speed. SQL fluency for independent investigation. Multi-PSP comparative analysis experience. We're an international team and our business language of choice is English. Good English level is required, proficiency is preferred. To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice: Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. Work location of your choice: office, remote, opportunity to work and travel. If you would like more information about how your data is processed, please contact us.

📌 Operations Analyst M/F (España)
🏢 Eneba
📍 España