Role Description
We are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 30 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
Role Description
We are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 30 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What are we looking for?
We are looking for an experienced Service Security Manager with 4+ years of experience in managed security services (MSSP/SOC) in a client-facing role. Strong knowledge of SOC operations, incident and change management, SIEM/SOAR, SLAs and security frameworks is essential. The adecuado candidate will have excellent stakeholder management skills and the ability to engage confidently with CISOs and IT leadership.
Location Remote, Spain.
Candidates based in Madrid preferred (occasional client visits and in-person reviews) Schedule Monday to Friday, business hours.
Occasional out-of-hours support for critical incidents Languages English C1
Spanish native or equivalent ROLE PURPOSE Single point of contact (SPOC) and security advisor for a portfolio of up to 12 enterprise clients, or one dedicated key account
Owns service governance for a managed SOC service: SLAs, reporting, critical incidents, changes, risks and improvement
Service management role, not a SOC analyst role: no triage, threat hunting or SIEM administration Key Responsibilities Major incidents: coordinate communication across client, SOC and vendors; deliver post-incident reports (root cause, impact, actions)




Service governance: run monthly operational and executive service reviews; issue minutes with actions, owners and dates
SLA/KPI management: track SLAs, flag deviations proactively, produce monthly service reports and dashboards
Service requests: qualify, prioritise and close; route out-of-scope needs as new business opportunities
Change management: assess impact on security posture, communicate windows and risks, verify results
Risk and action tracking: maintain action log and operational risk register
Continual improvement: review client security posture, propose improvements and build the service roadmap
Stakeholder management: build trusted relationships with CISOs and IT leadership; regular client visits Backup: act as backup SSM for peer portfolios Requirements 4+ years in managed security services (MSSP/SOC) in a client-facing role: Service Delivery Manager, TAM, Security Service Manager or similar
Proven experience in incident, major incident, change, risk and service level management
Solid security knowledge: SOC operating models, detection and response, SIEM/SOAR, vulnerability management, network and endpoint security
Executive communication: leading steering committees and writing executive reports
Able to diagnose issues in real time and discuss them technically with client CISOs CERTIFICATIONS
Preferred CISM
CISSP
ISO/IEC 27001 Lead Auditor or Lead Implementer
ITIL 4 Foundation or higher Required After Joining Google Sec Ops certification within 3 months (company-funded) METHODOLOGIES AND FRAMEWORKS ITIL 4 (incident, problem, change, service level, continual improvement)
MITRE ATT&CK;
ISO/IEC 27001 Nice To Have ENS
NIS2
DORA NICE TO HAVE Google Sec Ops (Chronicle/SOAR) or other SIEM/SOAR: Splunk, Microsoft Sentinel, QRadar
Salesforce (ticketing/CRM)
Microsoft Teams and Share Point
Telco or MSSP background
experience coordinating other service managers
Degree in Computer Science, Telecommunications Engineering or similar Skills
Cybersecurity, MITRE ATT&CK;, Managed Security Services, CISSP
#J-18808-Ljbffr

📌 Service Security Manager (Madrid)
🏢 Ust
📍 Madrid