Papaya Global is a rapidly growing, award-winning B2 B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400 M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing general workforces, from hiring and onboarding to managing and paying employees in over 160 countries.
We are looking for a Partner Success Manager to join our Finance team at Papaya Global. Prior experience working in the workforce or payroll industry is a must.
Key Responsibilities:
Partner Relationship & Account Management Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs)
Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
Drive partner engagement, satisfaction, and performance
Manage escalations with a proactive and solutions-oriented approach
Ensure partner alignment with business goals, SLAs, and performance standards Project & Operational Excellence Lead and coordinate strategic client cycles, onboarding, and transition plans
Monitor and support high-risk clients and complex implementations
Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)



Commercial & Strategic Oversight Oversee commercial aspects including service scope documentation and pricing alignment
Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network Data & Knowledge Management Maintain accurate partner data in Salesforce, leveraging AI-enabled tools to generate reports, insights, and performance analysis.
Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
Promote knowledge sharing and process consistency across regions and projects Performance & Process Optimization Evaluate partner performance regularly, leveraging data and AI-driven insights to identify trends, risks, and continuous improvement opportunities.
Establish and maintain clear operational guidelines and best practices
Actively manage workflows, SLAs, and service delivery standards Requirements 5 years’ experience in partner success, account management, or operations in a global environment
Exceptional interpersonal and communication skills
Strong analytical and problem-solving abilities
Experience with Salesforce and AI-enabled tools used for partner management, operational analysis, reporting, and workflow optimization.
Comfortable managing multiple projects and priorities
Fluent in English; additional languages are a plus
Background in payroll, HR tech is a big advantage #J-18808-Ljbffr

📌 Partnership Success Manager (Barcelona)
🏢 Papaya Global
📍 Barcelona