At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Job FunctionCustomer ManagementJob Sub FunctionCustomer Service OperationsJob CategoryBusiness Enablement/SupportAll Job Posting LocationsMadrid, SpainJob DescriptionCustomer Service Representative
- SpainMake a meaningful difference in every customer interaction.

About The Role
As a Customer Service Representative, you will play an important role in delivering an excellent experience to our internal and external customers. Working closely with different teams across the organization, you will contribute to reliable day-to-day operations while helping us continuously improve the way we serve our customers.
Partner with Sales, Marketing, Logistics, Supply Chain, Finance and other teams to deliver a seamless customer experience.
Support different Customer Service workflows when needed and collaborate with colleagues across the team.
Contribute ideas and insights that help improve customer experience and operational effectiveness.
We are interested in people who are motivated to learn, collaborate and deliver a great customer experience.
Comfortable working with numbers, business systems and digital tools.
Spanish fluency and the ability to communicate effectively with local customers and stakeholders.
English communication skills are an advantage.




Experience And QualificationsPrevious experience in Customer Service, Order Management or a related customer-facing role is valued.
Experience with business systems such as Salesforce, SAP, JDE or similar platforms is an advantage.
Good working knowledge of Microsoft Office and digital tools.
We are looking for someone who enjoys solving problems, collaborating with others and making things easier for customers Preferred SkillsAgility JumpsCommunicationContract ManagementCustomer AnalyticsCustomer CentricityCustomer Support OperationsCustomer Support PlatformsCustomer Support Policies and ProceduresCustomer Support TrendsData CapturingEmotional IntelligenceIssue EscalationOrder ProcessingProcess OrientedService ExcellenceService Request ManagementThe Anticipated Base Pay Range For This Position Is€25,**
- €40,**BenefitsIn addition to base pay,

we offer
the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the vigente amount is based on the employees' and companies' performance of the previous calendar year, or sales commissions. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees
- and in some location's eligible dependents
- can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

📌 Sales Advisor (Madrid)
🏢 Johnson & Johnson
📍 Madrid