OverviewAs CPCC Team Manager, you will lead a shift-based CPCC team within Customer Protection Operations to ensure robust customer protection and compliant service.
You'll drive daily performance, coaching and development, and handle complex cases with escalation guidance.
You'll collaborate with QA, Training and cross-functional partners to maintain auditable, compliant interactions and smooth handovers.
This role offers visible leadership in a 24/7 operation and a chance to shape how we protect customers at scale.
Compensaciones / Beneficiosregular bonus
pension
25 days annual leave
wellbeing and development days
life assurance
private healthcare and wellbeing support
ResponsabilidadesLead and inspire the CPCC team to deliver high-quality customer protection and service
Own shift performance and operational coverage to meet 24/7 requirements
Guide process improvements to stay compliant and efficient, leveraging technology




Coach and develop team members with regular feedback and learning planning
Act as escalation point for complex or high-risk customer cases and ensure clear guidance
Coordinate handovers across teams and shifts and work with QA/Training and other partners
Requisitos principalesProven people leadership experience in customer service, customer protection, compliance or similar
1+ years of experience managing complex cases and escalations with decision-making authority
Coaching and people-development skills with ability to motivate and develop colleagues
Performance-focused mindset using operational metrics and quality insights to drive improvement
coaching
collaboration
decision-making
operational measures and quality insights
AHT and service level monitoring
shift management in a 24/7 environment

📌 Cpcc Team Manager (Campo)
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