We are looking for a Staff Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope.
We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions
The SRE team is embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud's database products deliver exceptional reliability for our highest-SLA customers.
In this role, you will:
Partner closely with product engineering squads (embedded model)
Own production reliability for high-SLA and complex customer environments
Design and implement automation to scale our reliability practices
Ensuring our customers meet our SLO targets
Define and evolve per-tenant SLOs and reliability models
Proactively reduce SLO burn to prevent repeat incidents
Serving as a primary escalation point and on-call for relevant incidents
Lead customer-impacting incident response and post-incident reviews
Contribute to design docs and code reviews
Influence feature design to ensure production scalability and operability
Build automation to eliminate toil where needed
Improve alert quality and reduce noisy escalations
We seek a staff software engineer operating at the intersection of customer needs, production systems, and product engineering
Regular 1:1s to with your manager and colleagues
Reviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring,



automation, increasing self-healing, auto-scaling, etc
Improve observability of customers within their environments
Designing and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demands
Develop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycle
Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs
Participate in PR review and collaborating with other engineers on their Design Docs
Teach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionality
Participate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary
Benefits
Vacation: Balance is key.
Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave.
We also take a breather on a number of Grafana Shutdown Days each year
Healthcare: We're proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore,



and India
Retirement planning: There's no time like the present to start saving for your future.
We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally.
Want to attend a conference or training?
Go ahead.
Just pass on what you learned
Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home.
If you fancy a change of scene, we'll also reimburse you up to $175 a month for a personal co-working space
Choice of tech: There's no one-size?fits?all when it comes to the tech required to do your job.
Choose the laptop and accessories you need when you join us, and we'll refresh them every three years
Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation.
Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
General Employee Assistance Program: We offer all team members a 100% confidential support service with **** access to professionally qualified counsellors and specialists
Paid parental leave: Grafana offers paid parental leave to all eligible new parents.
This offers Grafanistas time to bond with and care for their c

📌 Staff Software Engineer (Gerona)
🏢 Grafana
📍 Gerona