As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships. Our Customer Success Management team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts. Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey. Drive healthy adoption, net retention, and churn targets. Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey. Act as a customer liaison within the organization, advocating to senior leadership as needed. Contribute to process development and organizational growth projects. Minimum two years Customer Success experience. Fluent in English and German, with additional languages a plus. Understanding of customer metrics and the ability to analyze data to drive insights. Proficient in using customer relationship management (CRM) software and other relevant tools. Experience with Salesforce and/or Gainsight is a plus. Remote work environment,



with an expectation to respond to and meet with customers during standard

working hours
, and occasionally visit customers in-person. PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy. Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year. Flex benefit package, customizing perks to match your unique style. Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona. Adaptable

working hours
, harmonizing your personal and professional life. Half-day Summer Fridays. Full training and onboarding program for a seamless start. Frequent in-office and after-hours activities with team members. Participation in international training programs. Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position. #

📌 Senior Customer Success Manager (Valencia)
🏢 PVcase
📍 Valencia