Customer Care Specialist
- French MarketSe anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura.
Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
Answer B2C and B2B customer requests via phone, email, and chatListen carefully and understand each customer's needsFind the best solution, provide clear and accurate information, and ensure a positive customer experienceHandle questions, issues, and complaints with professionalism and empathyFollow up on customer requests when neededWork independently while knowing when to ask for supportCollaborate with other teams when additional support is requiredWho you are:You are someone who:Based in BarcelonaNative level of French and fluent in English. A high level of communication skillsCare about customer needs and always try to make their experience unique and satisfactoryKnowledge in CRM toolsExperienced in a customer support environmentWhat

we offer
A permanent contract (that can be useful in life)Versátil working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)Competitive fixed salary, bonus and equity (yes,



equity)Lunch vouchers available for each working day (because yes, we like to try our best restaurants)International teams and a multicultural environment spanning 10 offices across EuropeHighly inclusive working environmentLifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etcContinuous learning and development programsFree access to the Calm app to help you build resilience wherever you are in your mental health journeyDedicated parental leave and caregiver leave policies (12 weeks fully paid)A program dedicated to helping you have the best work/life balanceHealth insurance fully covered by the companyLife & Disability Insurance at no cost to the employeeAmazing offices with dining, a coffee point on each floor, and leisure areaWe believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone
- regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. xghoner If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly. #

📌 French & English Customer Service Advisor (Barcelona)
🏢 The Fork
📍 Barcelona