Responsibilities Provide proactive and reactive remote customer service and communications to customers, distributors, and internal personnel. Perform remote troubleshooting on Central Control software and hardware via chat, email and/or phone. Assist or coordinate a robust order delivery completion, providing summary of work to the Service Management. Implement projects to drive efficiency improvements in service delivery. Manage customers to drive on time service plan renewals. Support 'for fee services' aimed at enhancing customer experience with Rain Bird products, to include database migration, flow management, mapping, agronomic consultation and hardware preparation. Prepare and conduct training both remotely and in a classroom environment. Qualifications MINIMUM

QUALIFICATIONS:
Degree in Engineering, Agronomy, IT or another technical field plus 3 years of relevant experience.



Excellent command of English (C2 level or equivalent) and Spanish, spoken and written. Help with desk experience. Strong wireless and mobile network troubleshooting skills Enjoys problem solving and is a skilled critical thinker. Customer Service excellence Process oriented with attention to detail. Ability to work closely with co-located and remotely located colleagues. DESIRED

QUALIFICATIONS:
Proficiency in Customer support tools (Ticketing systems, calling platforms, online chats, CRM) End-user training experience Strong international business acumen and/or a tertiary business qualification Proficiency in Italian Address Madrid Spain Apply for this job online ShareFacebookTwitterLinkedIn

📌 Service Engineer (Málaga)
🏢 Rain Bird
📍 Málaga