As you contemplate your future you might be asking yourself Whats the next step?
Start your journey with usWere seeking an experienced Senior UX Researcher to join our UX Research team in Barcelona hybrid We are looking for a Senior User Researcher to become the dedicated research and intelligence partner for Prime the heart of eDreams ODIGEOs business You will connect evidence from across flights hotels rail ancillaries payments Customer Experience and international markets to create an integrated understanding of the Prime member journey You will identify the strategic knowledge gaps that matter most lead highvalue mixedmethods research and advise Product Directors and executive leaders on opportunities to improve acquisition engagement crossproduct adoption retention revenue and member experienceIf you're ready to soar were ready to take you thereWhy eDreams ODIGEOWere the worlds leading travel subscription platformWe pioneered Prime the first and worlds leading travel subscription programme since launching in ****Millions of Prime members every year across multiple markets5 brands: eDreams GO Voyages Opodo Travellink and the metasearch engine LiligoThis entire Prime experience is powered by a proprietary industryleading AI platform that delivers a smarter hyperpersonalised service and comprehensive travel experience globally to its membersDiversity is our strength thats why our eDOers are coming from different nationalities from all continents 99 permanent contractsPrime members are subscribed to global travel gaining access to a comprehensive multiproduct offering for all their travel needsincluding hotels rail flights dynamic packages and car rental among others compounded by industryleading flexibility features and exclusive memberonly benefitsWhat you will do:The Roles

Key Responsibilities




and TasksAs an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the integral company project and its customers As a Senior UX Researcher in the UX Research team you will be in charge of:CORE: Prime Research and IntelligenceResearch and IntelligenceManage the strategic research roadmap across the Prime lifecycle acquisition onboarding engagement adoption retentionPrioritize key research to guide Prime strategy growth revenue and experienceExecute endtoend generative evaluative and mixedmethods researchSynthesize user feedback behavioral data and research into actionable insightsMaintain an Evidence and Opportunity portfolio with source traceability and action itemsLink researchbacked decisions to execution and measurable resultsCrossFunctional Program ManagementCoordinate Prime research demand and crossfunctional dependencies across teamsConnect research across products to map the endtoend Prime journey and remove silosBalance competing priorities for research resources participants and CRM capacityEstablish delivery plans key decisions risks and escalations for complex research initiativesSupport crossproduct research directly shaping Prime strategy and member experienceExecutiveLevel Stakeholder ManagementAdvise Prime Product Directors and executives with actionable research insightsSummarize evidence into clear recommendations tradeoffs and risk assessmentsRegularly share insights knowledge gaps and research priorities with leadersIdentify research gaps early to derisk key product investmentsTransparently report research limitations and confidence levelsGuide roadmaps using objective evidencebased dataResearch OperationsInternal Member Participant Recruitment ManagementLead teamwide CRM participant recruitment as the primary ownerManage recruitment workflows including prioritization targeting scheduling incentives and CRM QAMaintain a central roadmap calendar and contact records for crossteam outreachEnforce contact frequency fatigue privacy consent and sample quality controlsAlign crossteam recruitment to eliminate duplicate outreach and scheduling conflictsMonitor campaign metrics and membercontact risks to improve the CRM operating modelResearch Operations InfrastructureBuild scalable research infrastructure including RACIs SOPs intake and templatesSet research planning participant management evidence traceability and quality standardsTrack operations metrics to remove bottlenecks and increase speed reliability and outputPartner with UR leadership and UXD Ops to define operational ownershipDevelop business cases for dedicated Research Operations capacityAI Transformation and OperationsScale responsible AI workflows from planning to impact trackingPrioritize AI use cases that clear bottlenecks and improve accessibilitySet validation privacy traceability and quality controlsPilot and scale AI workflows based on quality and output impactDrive adoption with guidelines while keeping researchers accountableWhat you need to succeed:Good to haveBring your unique perspective speak up and offer disruptive solutions Youll have the opport

📌 Senior Ux Researcher (Madrid)
🏢 Edreams Odigeo
📍 Madrid