Territory Experience Customer Manager

* Job Posting Territory Customer Experience Manager (TCEM) Hiring Manager: Julio Redondo

Location:
JDISA (Spain & Portugal) Job Grade: 7 Exempt *

About the role
We are seeking a Territory Customer Experience Manager to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support. The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust. *

Key Responsibilities
+ Problem escalation
- dealer contact, helps to analyze and solve technical issues + Develop skills of dealership team and customers to optimize machine performance and supports training + Backup product support in field
- Technical Communicator Coordination and support dealer knowledge center + Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer + Regular customer visits
- retention focus + Work on machine monitoring center utilization with dealers + Serves as the interface between the field, dealerships, and manufacturing plants + Promote and facilitate the use of centralized support services and connected tools *

What we offer
+ An opportunity to shape and improve customer experience within a leading global organization. + A dynamic and collaborative environment with close interaction with the dealer network. + Exposure to strategic business initiatives and customer-focused transformation projects.



+ Professional growth and development opportunities. + The chance to make a meaningful impact on customer success and dealer performance. * What You Will Bring Education + Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field. + Is required a strong. + Knowledge about Ag field applications and agronomy + Fluent in English Experience + Experience in customer support, aftersales, dealership development, service operations, or commercial roles. + Technical Ag Machinery background and agronomy + Knowledge of the agriculture, construction, or equipment industry is preferred. + Experience leading continuous improvement initiatives and process optimization projects. + Proven ability to work effectively across multiple functions and stakeholder groups. + Experience working with dealer networks is highly desirable. Competencies + Strong customer focus and passion for service excellence. + Excellent relationship-building and communication skills. + Strong analytical and problem-solving capabilities. + Ability to influence and drive change without direct authority. + Strategic mindset with a results-oriented approach. + Strong collaboration and teamwork skills. + Ability to identify opportunities and convert them into actionable plans. + Willingness to travel regularly within the assigned territory.



* Diversity & Inclusion We are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making. * John Deere Iberica, S.
A.

Avenida Real de Pinto, 91, B-15, 28021, Madrid, Spain C/ Artesanía 15, 41927 MAIRENA DEL ALJARAFE, Sevilla, Spain Lérida 5, 03500 BENIDORM, Spain P.
I Los Olivares
- C/ Chilluevar nave 8 23009 JAÉN, Jaen Spain Amadeo Deprit 1 y 3, 48006 Bilbao, Spain Botánica 45-47, 08908 HOSPITALET DE LLOBREGAT, Spain Churruca 8, 03003 ALICANTE, Spain Tecnológico Y Logístico De Vigo Rua B
- Parcela VIGO, Pontevedra Spain Full time Date Posted: Country: Spain

Location:
*
* Avenida Real de Pinto, 91, B-15, 28021, Madrid, Spain ¿Te gustaría formar parte de un sector fiable y con muchas salidas profesionales? Si todavía no nos conoces, INTEGRA somos una empresa de montaje asociada a OTIS España, multinacional líder mundial y nacional del sector elevación. Más de 74.000 personas formamos parte de la empresa ubicada en 220 territorios. Estamos creciendo a mucha velocidad y buscamos técnicos de montaje en toda España. Tu prioridad es garantizar la seguridad de nuestros clientes, mediante la instalación segura de ascensores nuevos. ¿Qué harás con nosotros? + Montaje e instalación de ascensores, tanto parte mecánica como eléctrica. + Atención de clientes asignados. + Realizar inspecciones antes y después de la instalación para garantizar un alto nivel de calidad y seguridad. ¿Qué buscamos en tu perfil? +

Se requiere
formación técnica de grado medio o superior; o experiencia equivalente en obra (albañilería, cerrajería, electricista.). + 1 o 2 años de experiencia como montador

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