As you contemplate your future you might be asking yourself whats the next step?
Start your journey with usWe're seeking an experienced CX Documentation and Translation Executive English & Portuguese to join our CX Customer Journey team in Barcelona Hybrid to manage and update customer experience content to support both agents and digital channels Youll ensure source materials and translations are accurate consistent and aligned with our brand voice and local market needs By delivering clear and accessible information youll help drive efficient support and contribute to building customer trust and loyaltyIf you're ready to soar we're ready to take you thereWhy eDreams ODIGEOJoin the worlds leading travel subscription platformMillions of customers every year across 44 markets 5 brands over 77 million Prime members since launching in **More than 100 million searches per day on our websites more than 6 billion AI daily predictionsOver employees More than 60 different nationalities from all continents 99 permanent contractsWe're the worlds leading travel subscription platform We pioneered Prime the first and largest travel subscription program which has topped over 77 million members since launching in *
* Prime members are subscribed to global travel gaining access to a comprehensive multiproduct offering for all their travel needsincluding hotels rail flights dynamic packages and car rental among others compounded by industryleading flexibility features and exclusive memberonly benefits This entire Prime experience is powered by a proprietary industryleading AI platform that delivers a smarter hyperpersonalised service and comprehensive travel experience globally to its membersWhat you will do:The Roles

Key Responsibilities




and TasksAs an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a CX Documentation and Translation Executive in the CX Customer Journey team you will be in charge of:Documentation Management:Create maintain and update CX content with business owners ensuring highquality knowledge and internal communications to call centers on process updates timesensitive issues and implementation of new initiativesTranslation Coordination:Ensure translations are accurate culturally relevant and aligned with brand tone and eDO standardsproofreading both human and AIgenerated content for consistency and qualityOptimization:Manage glossaries translation memories and style guides for content consistencyStakeholder management:Work crossfunctionally with teams and stakeholders to align priorities and ensure timely deliverySupport translation and documentation needs across CX Product Training and other key functionsSupport with translation and documentation queries across the businessContinuous Improvement:Perform regular quality reviews of CX documentation and translationsWhat you need to succeed:Mandatory SkillsBring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed:Minimum of two years of experience in a documentation and translation roleFluency in European Portuguese C1 and Fluency in English C2with a professional translation qualification eg EMT CIOL SFTExperience using CMS and AI tools eg DeepL GPT assistants to adapt content across languages and platformsProven track record of delivering highquality content through AIassistedproofreading utilizing advanced tools to streamline the editing process while maintaining a humancentered final polishFamiliarity with translationlocalization tools like SDL Trados and LokaliseStrong writing and editing skills using Word or Google DocsExperience with contentknowledge systems eg Confluence SharePoint Zendesk Guide GuruProficiency with tools like Slack Microsoft Teams Jira Asana Trello Mondaycom or Microsoft ProjectA quick learner strong communicator and team player who brings solutions and fresh ideasPreferred QualificationsExperience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini or other AIpowered assistantsExperimentation Mindset: Curiosity and eagerness to explore experiment with and integrate emerging AIdriven solutions into workflowsAIEnhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes and enhance productivityAdaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilitiesWhats in it for you?
The best talent deserves the best benefitsAt eDO we want you to be a part of our success story and great cultureHeres

what we offer
A rewarding Compensation package Prime Plus membership competitive salary and benefits package including adaptable benefits performancebased bonuses birthday day off discounts and partnerships relo

📌 Cx Documentation And Translation Executive (Madrid)
🏢 Edreams Odigeo
📍 Madrid