Field Service Engineer III (Philadelphia Metro Area, S. Jersey, Delaware)Job Category : FSE TSERequisition Number : FIELD**Posted : November 3, ****Full-TimeOn-siteLocationsShowing 1 locationDescriptionCenero employees are truly empowered to innovate at every level, in every function.
We hire high energy activators, that aren't afraid to leverage their passion and expertise.
And we're agile, which means you can make a difference with your career, while learning, growing and having fun
OPPORTUNITY SUMMARYThe Field Service Engineer III would be responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems.
Thinking independently and working within the specified guidelines with minimal supervision, the FSE III will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects.
ESSENTIAL DUTIES AND RESPONSIBILITIESProvide technical support of audiovisual, videoconferencing, and IT systemsDiagnose audiovisual, videoconferencing, and IT related system problemsResolve system auto-generated Service TicketsRepair audiovisual, videoconferencing, and IT related systems, including re-terminating various cablesTravel to up to 2 client sites per day, 8am-12pm & 1pm-5pmProvide remote end-user and concierge AV & IT system supportConfigure and program equipment for a various applicationsInterface with manufacturers to identify and resolve issuesMake recommendations as to whether it is better to repair or replace a defective productEffectively communicate and document activities such as keeping records up to date and entering accurate time sheet informationDeliver technical training and guidance to clients as well as Cenero personnelProvide professional customer service including rapidly building technical credibility with clients via superior knowledge and serviceProfessionally represent Cenero with Senior-level clients showing empathy, patience, and competenceClearly communicate complex technical concepts to peers, clients, and managementRespond to notifications in a timely mannerMaintain a positive work attitude, strong work ethic, and embrace a team centric environmentQUALIFICATIONSBachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experienceAt least two years of related experience and/or training; or equivalent combination of education and experienceKnowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.
General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocolsGeneral knowledge of TCP/IP networking, switches, routers, firewalls and AV over IPGeneral knowledge of computers (Windows based) and office softwareStrong attention to detail and organizational skills are requiredMust be a self-starter with the ability to work independently or part of a teamStrong time management, prioritization and both analytical and diagnostic skills are requiredMust possess exceptional written, oral and interpersonal communication skillsValid Driver's License with minimum of 3 years clean driving recordAudiovisual installation and venue/event management experience is preferredApplicable manufacturertrainingsand certifications are preferredCERTIFICATES, LICENSES,



REGISTRATIONS:CTS General Certification, preferredCrestron Toolbox and CTI-P101 Certificate or higher, preferredOther applicable industry certifications and training as required.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.
HEALTH BENEFITS AND PERKSIndustry-leading healthcare coverage begins on your first day of employment.

We offer
a PPO or a HDHP which includes medical, dental, vision, and prescription coverageContribute to your financial security with savings and a 401K Investment plan with company matchHealth Savings Account (HSA)Versátil Spending Account (FSA)Dependent Care Spending Account (DCA)100% Company paid Life insurance for employees100% Company paid Short Term DisabilityOptional Long Term DisabilityEnjoy paid vacation time and paid holidays annually.
Paid Time Off awarded at hireOn-site gym, weight room, locker roomAugment your education with tuition assistance programs.
Opportunities to network and connectLucrative Employee Referral programCOMPENSATION TRANSPARENCYThe salary range for a Field Service Engineer III can range from $69,500 to $95,750.
The actual amount to be offered to the successful candidate will be within that range.
Individual pay is determined by different fac

📌 Field Service Engineer Iii (Madrid)
🏢 HOV
📍 Madrid